Hands-on technical leader managing a global team responsible for infrastructure, application, and client support across Europe, New York, and Canada. The team operates in a 24x7 environment, ensuring seamless service delivery across multiple regions. Accountable for direct team management, including hiring, onboarding, training, workload distribution, performance monitoring, and resolution of complex technical issues. Supporting GR’s SAAS applications & archival market data for Europe, Canada, and the USA, with data sourced via Global Relay’s ingestion services. GR provides its customers with a SAAS based software suite to manage what they want to archive. Providing support for social media connectors, email, voice, and application archiving for banks, financial institutions, and various BFSI clients utilizing tools such as Prometheus, Grafana dashboards, Loki, CloudWatch, SQL Databases, Splunk, Kubernetes, Azure AKS, Azure Monitor and PagerDuty. Managing client support through Salesforce & internal issues via ServiceNow and Jira. Overseeing CI/CD pipelines using Git, Jenkins, JFrog and automation via Python. Triaging Linux & Window server hosts, Kubernetes pods, and application-network-system infrastructure workflows using tools like Prometheus, Loki, Grafana, Zabbix, Kibana, and Splunk. Handling team members 1:1 , KPIs, promotions, year-end reviews, shift rotations (Rota), and cross-regional meetings tonsure operational efficiency and team alignment. Managing budgets, driving technology strategy, providing technical guidance & maintaining communication with other departments , including project management, technical decision-making, team leadership & ensuring quality delivery of technical solutions are some of the key responsibilities here.
